Returns & Exchanges
Our return & exchange policy
We want you to be 100% satisfied with your purchase. You may return any unwashed/unworn items* within 30 days of purchase for exchange or shop credit.
*Gift cards & items marked "final sale" are non-returnable.
- Return must be postmarked to Genskee Apparel within 14 days of delivery.
- Customer is responsible for return shipping fees.
- Items must be in unused, unwashed and re-sellable condition which includes scent and pet hair free.
- Customers wishing to exchange items are responsible for the shipping cost to return the original item but Genskee Apparel will cover the cost to ship the new item to you.
- Shipping fees are non-refundable.
How do I return or exchange?
- Visit our return portal
- Enter your order number and email address to start
- Follow the prompts
- Once your request is approved, you will get a confirmation email with shipping instructions.
The item I received is damaged!
If the purchased product is faulty or damaged, reach out to us within 7 days of the delivery date.
Please send us an email with photos of the damage or defect to hello@genskee.com
Returns outside of Canada
Please mark the customs form clearly as return (or gift). If this is not check then any customs fees incurred will be deducted from your return.
We are not responsible for returns lost or damaged in shipment, we recommend adding tracking and insurance.
We recommend avoiding couriers such as Fedex or UPS as they historically always charge a customs fee.
How will my refund be issued?
Refunds will be issued via shop credit. When your return is received and processed we will send you an e-giftcard to the email address on your original order.
As a small business, we are unable to offer cash refunds due to the high costs associated with producing and maintaining a sustainable, locally made brand. We appreciate your support and understanding!
Shipping
How much does shipping cost?
Canada & USA
Free standard shipping on all orders over $150 (before applicable taxes & after discounts). Discounted rates otherwise calculated at checkout.
Standard air mail shipping to the USA does not include tracking.
Express post is available and does include tracking to the USA, rates are calculated at checkout.
International
Discounted shipping rates are calculated at checkout.
Standard air mail shipping to international destinations does not include tracking.
Express post is available and does include tracking, rates are calculated at checkout.
How soon until my order ships?
Your order will ship within 3 business days but during releases, sales or statutory holidays is British Columbia, please allow up to 8 business days.
My package did not arrive & there is no tracking info, what can I do?
Please email hello@genskee.com if your tracked order does not arrive within 30 days of shipment (8 weeks for international orders), and we will work with you to find the best resolution.
Can I pick up locally in Nanaimo?
Yes, you may pick up your order locally from our warehouse in Nanaimo, BC. When checking out you will be given the option to select free local pick up or a shipping method.
Please note that our warehouse hours for pick up are Tuesday-Friday 10:30am - 1:30pm (closed stat holidays)
Promotions & Sales
Why isn't my discount code working?
Unless otherwise noted, discount codes do not work on any sale merchandise and cannot be combined with any other promotion or discount.
The majority of our codes also have expiration dates or can only be used once per customer.
Please check the email or post that you received the code from, to check the exclusions and expiration date.
If you are still having troubles, please contact us
Do you offer price adjustments?
Just missed a sale? We will honor a price adjustment if you send an email to our customer support team within 24 hours of placing you order. If approved, we will refund the price difference to your original payment method.
Please email: hello@genskee.com
Please note that discount codes cannot be combined with other discount codes, sales or promos. If your original purchase had a discount code applied, we will take that into account when calculating your refund.
Some other things
What happened to MeMi Collective?
Genskee Apparel began its journey in 2017 as MeMi Collective. As we’ve grown, so have our values and story—evolving into something even better (we hope!). It felt like the perfect time for a fresh name and look that reflects who we are today. But rest assured, we’re still bringing you the same Canadian-made, sustainable clothing you’ve loved all these years. Thank you for being a part of this journey!
Do you have a loyalty program?
Yes! Check out the detail here or via the link in the website footer menu.
Where do I find your size chart?
Each product has it's own chart located on the product page. Look for the little measuring tape icon above the add to cart button.
If you are still having troubles finding your size, please send an email to hello@genskee.com and we are always happy to help!
Do you offer wholesale?
Do you have an affiliate program?
We do! You can find our more details and apply here
Still have questions?
If you haven't found the answer to your question here, please send an email to hello@genskee.com and we'll help you out!